Factors in Health Services Management

Factors in Health Services ManagementMembersJoanne TolentinoRosarie Ann Nicole TrespecesKargonnne MeloDaisy Kumari ShresthaThe ever changing wellness system poses challenges that require capacity and cap berthfulness in attaining achievement. Managing a wellness c atomic number 18 industry requires extensive subsistledge, skills and positive attitude in order to run the placement effectively and efficiently. To name an in-depth chthonicstanding on operations management and formational movement, in this paper equal ripe(p)s in public wellness c atomic number 18, demographic information, epidemiological characteristics, public wellness, husbandry, sources of provide, and political aspects of the shaping will be discussed.Demographic, Epidemiological and companionable environmentIn the wellness care arena, the primary focus of the health professionals is to go out care for the upset and promote health and well-being to people. The constant challenge, however, is to g ive equal rights for them to devote regain to public health. Equal rights for people is almost the goal non of just a single cheek, but of both nation for their local anaesthetics. Thus, equating in the deli real of health services must be find at all times that no single shall be disadvantaged of access to public health, regardless of age, color, ethnicity, gender, or socio scotch background.The surge of the grippe incidence in Auckland, tender Zealand alarms Kiwi-Asian perspective medical checkup Center (KPMC) to concur necessary actions. To prevent transmission or halt the health problem, KPMC not only prepares the skilled staff to provide but as well as r for each onees let out to organizations to address the health problem. Although income or money plays a crucial image in de marginining the type of service a person modify with influenza or any health problem could afford, the (KPMC) aspires to provide holistic care with mellow consideration to health e lin eament and Treaty of Waitangi. This meat that the hospital practices free financial access to health services that each individualistic is entitled to receive holistic care.The health bud pee is generated from the New Zealand political sympathies or fund from the ministry of health. To ensure that equality is addressed, the hospital will conduct research controls on how to bridge or reason out gaps in health and well-disposed inequalities. Hence, health policies and laws shall be formulated. Other alliances, non-profit organizations, and interior(a) and inter content organizations related to health will be requested to provide support to attain KPMCs aspiration in providing equality in health by dint of financial free services to all. jibe to Bonita and Kjellstrom (2006), epidemiology is that the probe of the distribution and determinants of health related states or events in specified populations and the act of this breeding to the prevention and control of the health p roblems. The epidemiological data are employed to arrange and measure methods to prevent disease and as a guide to the management of the patients in whom illness has already developed.For the epidemiologic study various demographic data much(prenominal) as population, gender, age group, ethnicity categories are required. The main features of epidemiology is the assessment of the disease outcome in a take chances of the population. The risk of population is the group of people, healthy or sick, population from antithetical ethnic group, different age group, and a different gender. Hence, statistical data for epidemiological study and the primary source of demographic data screwing take from the census is much needed. New Zealand is derived from the national census, which is carried out every five years. Census encompasses information about variables, including age, gender, ethnicity, birthplace, occupation, accommodation, education, socioeconomic status, divorce, employment, long term illness etc. The analytical techniques applied to epidemiological data lie of general statistical preliminaryes as well as special techniques that construct been developed to fit the needs of particular epidemiological study designs. eon mathematical formula which may be functiond for statistical data, such as live birth, deaths, fetal deaths, marriages, migrates, health and disease etc, (Koch, 2015).According to ball Health Organization (2015), conditions in which individual bears, nurture, live and work that bear upon an extensive variety of health, operating and life quality results are the social determinants of health. These conditions are formed by the delivery of financial, authority and properties at national and global levels. Resources that improve quality of life chamberpot have an primary(prenominal) inspiration on population health outcomes such as steady-going and reasonable housing, education access, safety in public, healthy food availability, local and health emergency and environments free of life- threatening. Breakthrough reports on movements to expand health and reduce inequalities has been created by the World Health Organization (WHO).Social health inequalities that have impact on the spread of influenza in Auckland are health looks such as unhealthy diet and inactive lifestyle, social environment or social characteristic like low income, tangible environment wherein where the individual lives and the living conditions and health services such as access to low quality health care or having no insurance coverage. These determinants of health also interact with and influence person behaviors too, and these also contributes in the development of social patterning of health, illness and disease. One and all has the right to achieve holistic health that is the reason why government and non- government organizations are combating and addressing those determinants of health.Cultural and Political EnvironmentAccording to Root (2015), impertinent environment of an organization is those factors which affect the outside of an organizations ability to function smoothly. Among the five away general environment factors which affect the organization directly one of the most critical external factors is economic environment. According to Jorge (2014), this factor talks about the comprehensive of the nature of economic system of the country, business cycle, the socio economic infrastructure etc. Other external factors, including sub judice or ethical, political, technological and international factors that relate to the apprizes, attitudes and concerns of the target people and their economic capabilities to afford the services. The political, ethical and legal environment related to the organizational laws and to play the ethical or social responsibility standards to the communities Gupta (2009).Organizational CultureThe Kiwi-Asian opinion Medical Center is a Christian, government-run unveiling committed to deliver high quality holistic care to the poor, sick and the dying. This institution strongly turn over that every knob, regardless of their ethnicity and culture, should feel comfortable, safe and secured just like home. Thus, Kiwi-Asian Persuasion Medical Center became known for its feel-at-home ambiance (Study, 2003).The hospital is painted with soft, spirited colors to promote calmness. For a more relaxing place, lazy male child chairs are provided for both the visitors and the clients. All employees must greet every client coming in and out of the hospital with a warm smile. though they are in a hospital, patients should feel the comfort of their own home.Also, the success of this organization is beca make use of of the core values that this institution upholds (Riley, 2014. Cultural diversity is one of the core values of the culture of this institution. The workforce want all clients to be treated like family despite cultural differences. Diversity should be respected and embrace within the workplace.Another core value of this institution is group spirit, working hand in hand in providing care to the clients. Thus, creating a positive relationship with colleagues and clients. Accountability for the actions, decisions and policies made when providing care for the patient. It is also very important to practice counterweight. Every employee shall maintain a healthy work-life balance to avoid poor performance. Lastly, excellence in providing the best quality health care service shall be upheld at all times. This is by shake moments of optimism in giving care in order to create value and make a difference in the lives of every client that is admitted in this institution (Wendy, 2013). By aligning the signifi brookce of these values with the employees, Kiwi-Asian Persuasion Medical Center has successfully created a strong organizational culture.Task external environmentThe task environment is closer to the organization and includes the sectors that conduct day-after-day transactions with the organization and directly influence its basic operations and performance (Daft, 2012). External task environment includes competitors, competitors, suppliers, and labour market.Customers are the people and organizations in the environment that acquire goods or services from the organizations. In the health care, patients are the customers of the hospital. The success of the organization largely depends on them since they are the recipient of care. The delight of the patients mirror the performance of the employees and how the managers run the organization.Competitors are the organization in the akin industry. They present challenges as they vie for customers in a marketplace with homogeneous products or services (Houghton Mifflin Harcourt., 2014). In the health care, competitors are public health organizations like hospitals that provide similar health services. According to Gupta (2009), it is important to know all the competitors, their organizational size and skills pool, their competitive advantages, their marketing strategies, off bring development. The main point here is to maintain standards by observing quality assurance and keep customers despite the existence of similar organizations.Suppliers provide the naked literals the organizations produce its output (Daft, 2012). In health care, the needed resources are the hospital supplies and equipment used in the delivery of care. They affect the organization because of the dependency of the organization on the raw materials to provide adequate care. Thus, a good group up is necessary to receive high quality supplies at pass up prices in order to save money while maintaining quality (Daft, 2012). application market as stated by Johnson (n.d.) refers to the people a society hires to fill its position. Employees in the hospital should be more than competent and with definite characteristics in order to maintain quality services and uphold global compet itiveness. Those who are involved in direct patient care should be highly qualified, skilled or trained otherwise poor health services will be afforded to patients. This in turn would cause misemploy and danger to both the organization and the population of people being cared for.Sources of forefingerAccording to Raven (2015), leadership management and power are relatively connected. Individuals have the tendency to obey people who are powerful. Leaders have different power for different reason. designer is the capability to influence the behavior of other individual with or without enforcing force by means of several(a) strategies to make a necessary action. It is an instrument that can end up to either optimistic or pessimistic results in an institution. Power is a fundamental and unpreventable part in any institution. No leaders can be effective and competent starved of understanding and use of suitable power. There are two (2) types of power, the position power and the per sonalized power. Under position power, includes legitimate power, issue power and coercive power. On the other hand, salutary power and referent power falls under personal power (French, 2012).Legitimate power is lots called positional power. This power originates from the position, character reference and status of an individual in an institution. It typically consist of imposing authority. Reward power emanates from the capacity of an individual to deliberate treasured material rewards or produce added positive incentives. Incentives take account of increase salary, role promotion and positive commendations and appraisal. Coercive power is the capacity to impact individual by means of threat and giving of sanctions and negative penalties which encompasses of direct arouse or suppression of anticipated rewards.Knowledge is a power. Expert power comes from an individuals superior skills and knowledge in a trustworthy area. Individuals who exert expert power is usually valued b y the institution for their problem solving skills as they can accomplish critical responsibilities. referent power comes from the capacity of a person to appeal individuals and form their reliability and fidelity. This power comes from appeal and charisma.According to B. Meadows (2011), all sources of power can be used in combination and people often have access to more than one power for the benefit and advancement of the institutions. Leaders use diverse power tactic to force other individual into coveted actions and movements.For the KPMC, reward power will be highly employed as it tends to have an influence, impression and impact on the actions, behaviors and attitudes of the employees. Consequently, it will greatly do and inspire employees to be an effective and efficient part of the team and to work better as there will be a reward waiting. Rewards can be either tangible or intangible. Even evidently openly or secretly admiring an employee for a task well make is delibe rated as reward power and can be a semiprecious administration tool. By employing reward power in the institution, leaders can make an alteration from controlling and leading to modelling and impelling the egression and development of the employees by using reinforcing reward power. Opinions, ideas, decisions of leaders who exercise expert power are held in high regard by the employees hence, greatly impact and affects their actions and behaviors.Good and Bad Political AspectsIn all organizations, struggle and problems may arise due to competition or rival interests among groups and individuals (Mitchell, 2005). The tension brought about by diversity should be resolved through political means. However, political relation has also its downside that can sometimes lead to the tally destruction of the organization. Negative politics include the use of wrong tactics to regain power. One negative fire they use is backstabbing wherein a person pretends to be a friend but all the whi le talking about you in detrimental ways behind your back. An example of these is motto something bad about your friend to your other colleagues to destroy her reputation. Another approach is to embrace or demolish rivals in your organization who has suffered past hurts. It is when you excitation people who do not favor the takeover. Next is stealing credence to people whom credit is due. Also, territorial games exist which involve competing for resources that gives power such as relationships, authority and information. Good mouthing an employee to make them transferrable is also an unethical tactic. It usually happens when an unwanted employee is suddenly given an outstanding performance which makes her more marketable and more prone for a transfer. Another negative approach is putting a weak manager in place to benefactor secure your position. It usually happens when a manager hires an incompetent assistant manager who is more unlikely to get a promotion. Continuous use of th ese unethical tactics may undermine organizational goals.However, by promoting good politics it channels away employees from using negative tactics. Some influential tactics use is leading by example. A manager must be a role model to her employees by being consistent with her run-in and actions. Next is using consultation to encourage employees for their ideas and opinions. Assertiveness as a positive tactic is also practiced. This refers to being straightforward with the person without violating their rights. Managers often use reasoning and logic as an influential tactic to get employees to follow their orders. Another is ingratiation wherein a person acts friendly when communicate others for a favor. Lastly, exchange is also an approach for influencing employees by offering a barter with others. When these political tactics are used appropriately it can promote positive resolution to the tension rising in the organization (Mitchell, 2005).ReferencesArticle Library. (2015). Typ es of Power in Leadership. Retrieved on sue 28, 2015, from http//www.yourarticlelibrary.com/business-management/6-important-types-of-power-in-leadership/2560/Bonita, R., Beaglehole,R., Kjellstrom, T. (2006). Basic epidemiology. Retrieved on March 26, 20015 from http//whqlibdoc.who.int/publications/2006/9241547073_eng.pdfCreative Vision Foundation. (n.d.). What is epidemiology? Retrieved on March 26, 2015 from http//www.bmj.com/about-bmj/resources-readers/publications/epidemiology-uninitiated/1-what-epidemiologyDaft, R. (2012). Management tenth ed. USA South-Western, Cengage Learning.Houghton Mifflin Harcourt. (2014). The External Environment. Retrieved on March 27, 2015 from http//www.cliffsnotes.com/more-subjects/principles-of-management/managerial-environments/the-external-environmentJohnson, S. 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